Fluent Support

Fluent Support is a self-hosted WordPress helpdesk plugin from the WPManageNinja team. Advanced Form Integration creates a new Fluent Support ticket for every form submission, useful for routing contact-form inquiries directly into your support queue.

What you’ll need

• The Fluent Support plugin installed and activated on the same WordPress site.
• The Advanced Form Integration plugin installed and activated.

Create the integration

1. Go to AFI → Add New.
2. Configure the trigger.
3. In Action → Platform, select Fluent Support.
4. In Task, choose Create Ticket.
5. Pick the Mailbox (Department).
6. Map the form fields:

• Subject, Description (required).
• Customer Email, Customer Name (required).
• Priority: Low / Medium / High / Urgent.
• Source: Email / Web / API / etc.

1. Optional: configure Conditional Logic.
2. Click Save Integration.

Conditional logic example

Goal: route bug reports to a “Bugs” mailbox, billing questions to “Billing”.

Create two integrations on the same form, each pointing at a different Fluent Support mailbox. Add the matching Equal To condition on each.

Related docs

• FluentCRM
• Send Contact Form 7 to Fluent Support
• Conditional Logic