Dotdigital

Dotdigital is an enterprise customer-experience platform with email, SMS, and marketing automation. Advanced Form Integration sends form submissions to Dotdigital as new contacts in a chosen address book. the Pro version adds custom data-field support.

What you’ll need

• An active Dotdigital account.
• A Dotdigital API user (Settings → Access → API users → New user) with username (starts with apiuser-) and password.
• Your Dotdigital regional API endpoint (e.g., r1, r2, r3, shown next to the API user).
• The Advanced Form Integration plugin installed and activated.

Connect Dotdigital to AFI

1. In WordPress, go to AFI → Settings → Dotdigital.
2. Enter the API user username, password, and region.
3. Click Save Changes.

Create the integration

1. Go to AFI → Add New.
2. Configure the trigger.
3. In Action → Platform, select Dotdigital.
4. In Task, choose Add Contact to Address Book.
5. Pick the target Address Book.
6. Map the form fields:

• Email (required), First Name, Last Name.
• Opt-In Type (Single, Double, VerifiedDouble).
• Custom data fields by name.

1. Optional: configure Conditional Logic.
2. Click Save Integration.

Pro features

The Pro Dotdigital integration adds full data field mapping (custom contact attributes) and the ability to enroll the contact into a Dotdigital program (automation campaign) right after creation.

Conditional logic example

Add to your “Trade-show leads” address book only when the form’s source hidden field equals “tradeshow-2026”. Other source values go to the general address book.

Troubleshooting

“Invalid credentials”

Dotdigital API users have a separate login from your account login. Make sure you’re using the API user username (the one starting with apiuser-), not your dashboard email.

Region mismatch

Dotdigital hosts accounts on regional endpoints. The region prefix (r1, r2, r3) must match your account’s region or all calls return 404.

Related docs

• Send Contact Form 7 to Dotdigital
• Send WPForms to Dotdigital
• Conditional Logic