AFI
Whatsapp is a messaging platform. Advanced Form Integration sends form submissions to Whatsapp, so every form entry on your WordPress site can create or update records automatically without manual data entry.
What you’ll need
- An active Whatsapp account.
- An API token from Whatsapp (see below).
- The Advanced Form Integration plugin installed and activated.
Get your Whatsapp API token
Whatsapp authenticates with a bearer token.
- Sign in to your Whatsapp account.
- Open Settings → API or the developer/integrations section.
- Generate or copy your API Token (sometimes called a Personal Access Token).
- Paste it in AFI → Settings → Whatsapp.
Connect Whatsapp to AFI
- In WordPress, go to AFI → Settings and open the Whatsapp tab.
- Click Add New Account and paste the API key or token.
- Give the account a name you will recognise.
- Click Save.
Create the integration
- Go to AFI → Add New.
- Give the integration a name, for example
Form to Whatsapp. - Under Trigger, pick the form plugin and the specific form you want to listen on.
- Under Action → Platform, select Whatsapp.
- In Task, choose Send Template Message.
- Pick the saved account in the Whatsapp Account dropdown.
- Map your form fields onto the Whatsapp fields listed below.
- Optional: open Conditional Logic to limit which submissions are sent.
- Click Save Integration.
Tasks supported
Send Template Message
Sends a template message via the platform API from the form submission.
| Field | Field key | Required | Notes |
|---|---|---|---|
| Recipient Phone (E.164 | to |
No | Must match the template |
| Body Param {{1}} | bodyParam1 |
No | |
| Body Param {{2}} | bodyParam2 |
No | |
| Body Param {{3}} | bodyParam3 |
No |
Pro features
The Pro integration extends the free base with additional field mapping, custom field support, and other enhancements. Pro uses the same connection and tasks as the free version, so your existing integrations keep working.
| Feature | Free | Pro |
|---|---|---|
| Standard tasks | ✅ | ✅ |
| Standard field mapping | ✅ | ✅ |
| Custom field mapping | Limited | ✅ |
| Additional task variants | Limited | ✅ |
Conditional logic example
Only send data to Whatsapp when the form’s email field is not empty, so test submissions or incomplete entries do not create records. Add a condition: Email is not empty.
Troubleshooting
Nothing arrives in Whatsapp
Open AFI → Log and find the most recent entry for this integration. AFI stores the request it sent and the raw response it got back. If there is no log entry at all, the trigger never fired: re-check the form selection and submit a real test entry from the front end.
API key rejected
Copy the key directly from Whatsapp with no leading or trailing spaces. If the key was revoked or regenerated, update it in AFI → Settings → Whatsapp.