AFI
Aircall
Aircall is a cloud telephony platform. Advanced Form Integration sends form submissions to Aircall, so every form entry on your WordPress site can create or update records automatically without manual data entry.
What you’ll need
- An active Aircall account.
- An API key from Aircall (see below).
- The Advanced Form Integration plugin installed and activated.
Get your Aircall API key
Aircall authenticates with an API key.
- Sign in to your Aircall account.
- Navigate to the API or integrations section in your account settings.
- Generate or copy your API Key.
- In WordPress, go to AFI → Settings → Aircall, click Add New Account, and paste the key.
Connect Aircall to AFI
- In WordPress, go to AFI → Settings and open the Aircall tab.
- Click Add New Account and paste the API key or token.
- Give the account a name you will recognise.
- Click Save.
Create the integration
- Go to AFI → Add New.
- Give the integration a name, for example
Form to Aircall. - Under Trigger, pick the form plugin and the specific form you want to listen on.
- Under Action → Platform, select Aircall.
- In Task, choose Create Contact.
- Pick the saved account in the Aircall Account dropdown.
- Map your form fields onto the Aircall fields listed below.
- Optional: open Conditional Logic to limit which submissions are sent.
- Click Save Integration.
Tasks supported
Create Contact
Creates a new contact record. The contact appears in your dashboard immediately.
| Field | Field key | Required | Notes |
|---|---|---|---|
| First Name (required if no Last Name | first_name |
Yes | |
| Last Name (required if no First Name | last_name |
Yes | |
| Email (required | email |
Yes | |
| Phone Number — E.164 format | phone |
No | |
| Company Name | company_name |
No | |
| Description | description |
No | |
| Information (internal note | information |
No |
Conditional logic example
Only send data to Aircall when the form’s email field is not empty, so test submissions or incomplete entries do not create records. Add a condition: Email is not empty.
Troubleshooting
Nothing arrives in Aircall
Open AFI → Log and find the most recent entry for this integration. AFI stores the request it sent and the raw response it got back. If there is no log entry at all, the trigger never fired: re-check the form selection and submit a real test entry from the front end.
API key rejected
Copy the key directly from Aircall with no leading or trailing spaces. If the key was revoked or regenerated, update it in AFI → Settings → Aircall.