FAQ — top questions
Quick answers to the questions support gets most often. Each answer links to the full page if you need more detail.
How do I see what AFI tried to send?
Open AFI > Log. Each row is one receiver call with the full request and response. Red = the receiver rejected the call; green = it succeeded. See Reading the Log.
Why isn’t my form showing up in the AFI dropdown?
Three reasons in order of likelihood: (1) you haven’t clicked the Refresh button next to the Form Name dropdown; (2) some plugins (Avada Form, Forminator) only persist a form’s schema to the database after the first submission — submit once with sample data; (3) you’re on an older AFI that doesn’t support your sender plugin’s recent version. See Form or fields don’t appear.
Do I need Pro?
The free version of AFI supports text and email fields only for most senders, and basic name + email on most receivers. Phone, date, dropdowns, file uploads, custom fields, tags, and multi-credential support require Pro. If you’re trying to map anything beyond name + email and the field isn’t showing up — you probably need Pro.
Why does the same email keep updating instead of creating a new contact?
Most receivers (Klaviyo, Mailchimp, Brevo, FollowUpBoss) dedup by email automatically — this is the receiver’s behaviour, not AFI’s. See Duplicate vs updated records.
Why isn’t my Klaviyo / Mailchimp / Brevo subscriber appearing?
Most common cause: the list has double opt-in enabled. The contact has been added but is waiting on a confirmation click. Switch the list to single opt-in, or instruct subscribers to check their email.
Why are my UTM parameters blank?
Tick Send UTM Variables in AFI > Settings > General. AFI captures UTM and ad-platform click IDs (gclid, fbclid, ttclid, msclkid, li_fat_id, etc.) into a cookie on first visit and surfaces them as smart tags on submission.
My form submission takes forever. How do I speed it up?
Enable Job Queue in AFI > Settings > General. The receiver call moves to a background task; the form returns instantly. See Slow form submissions.
Can I send the same form to multiple receivers?
Yes. Create multiple integrations on the same sender form, each with a different receiver. AFI fires all matching integrations on every submission.
Can I get email alerts when a receiver call fails?
Yes — tick Send Error Email in AFI > Settings > General. The admin email gets a notification on every API error with the request body and response.
How do I move my site to a new domain without losing the license?
See the Change Domain guide. Short answer: deactivate the license on the old site, activate it on the new site.
Does AFI support WPML / TranslatePress / Polylang?
Yes — each translated form is technically a separate form. Create one AFI integration per language. See Multilingual forms.
Can AFI sync existing records back from the CRM into WordPress?
No. AFI is one-way: form/event → receiver. See What AFI doesn’t do.
How do I capture a hidden field’s value?
Find the form field’s internal name / key (use browser inspect on the form, look for the name attribute on the hidden input), wrap it in double curly braces — {{your-hidden-field}} — and paste into the mapping cell.
Why is my Google Sheets data going into the wrong columns?
Almost always blank columns in row 1 of your sheet header. Open the sheet, find the empty header cells, delete those columns. See Google Sheets stopped working.
Where do I get the API key for [some platform]?
Each receiver’s documentation page in the Receiver Platforms section walks through the exact steps. For most platforms, you’ll find Settings > API Keys or Account > Developer in the receiver’s admin.
How long are AFI logs kept?
Forever by default — until you set a retention period under AFI > Settings > General > Auto-delete logs after N days. For production sites we recommend 30 or 60 days.
My contact has a capital letter in the email and Constant Contact returns 409?
Known bug — fixed in v1.126.9. Update AFI.
How do I report a bug or request an integration?
Email su*****@*********************on.com with: your AFI version, the sender / receiver platforms involved, screenshots of the integration page, and the relevant entry from AFI > Log.