Troubleshooting & FAQ
If an AFI integration isn’t behaving the way you expect, this section walks through the most common causes — distilled from years of support tickets. Each page is a focused checklist for one kind of problem, so start by picking the one that matches your symptom.
Start here
- Integration not firing at all — the integration is saved but nothing reaches the receiver.
- Fields arrive blank on the receiver — the integration runs, but values are missing or wrong.
- Form or fields don’t appear in AFI’s dropdown — the form / field you want to use isn’t listed.
- OAuth has disconnected — Google, Zoho, HubSpot, Pipedrive, or Constant Contact reporting authorization errors.
- Duplicate records / records being updated — Klaviyo, Brevo, Pipedrive dedup behaviour.
- Google Sheets stopped working — the four root causes for the most common ticket.
- Conditional Logic isn’t firing as expected.
- Multilingual / WPML / TranslatePress forms — one integration per language.
- Slow form submissions — Job Queue and performance tuning.
FAQ
- FAQ — top questions — answers to the most-asked customer questions.
- What AFI doesn’t do — 2-way sync, Facebook Lead Forms, file exports, and other common asks that AFI is not the right tool for.
- License, account & billing — site moves, upgrades, downgrades, refunds, multisite licensing.
Still stuck?
Email su*****@*********************on.com with: the AFI version (Settings > About), a screenshot of the integration, and the most recent failing entry from AFI > Log. Those three things resolve ~80% of tickets in the first reply.
