Fluent Support

Estimated reading: 2 minutes

Overview

You can now create support tickets automatically in Fluent Support when a form is submitted. This is useful for setting up a support workflow directly from your website’s contact or help request forms.

This integration works locally—no API keys are required since both AFI and Fluent Support run inside your WordPress site.

✅ Supported Feature

  • Create a support ticket in Fluent Support when a form is submitted.

🔧 How to Setup

Step 1: Ensure Fluent Support is Installed

Before setting up the integration:

  • Install and activate the Fluent Support plugin.

  • Set up at least one Mailbox and one Agent in Fluent Support.

  • No API credentials are needed.

Once the plugin is active, you’re ready to connect your forms.

Step 2: Create a New Integration

  1. Go to AFI → Add New

  2. You’ll see the New Integration screen

🔹 Title

Give your integration a name, like “Support Ticket on Submission”

🔹 Trigger

  • Form Provider: Choose your form plugin (e.g., WPForms, Gravity Forms, Fluent Forms, etc.)

  • Form/Task Name: Choose the form where support tickets will originate

Step 3: Configure the Action

Platform

Select Fluent Support

Task

Choose Create Ticket

Step 4: Map Fields

You must map the following fields:

Fluent Support Field Description
Mailbox The mailbox in which the ticket will be created
Agent The agent assigned to handle the ticket
Email (required) Customer’s email address
Subject (required) Subject/title of the ticket
Message (required) Description/content of the issue
First Name (optional) Customer’s first name
Last Name (optional) Customer’s last name

 

Use the dropdown menus to map each of these Fluent Support fields with your form fields.

Step 5: Save the Integration

Click Save Integration at the bottom.

✅ Done! Now when someone submits the form, a new support ticket will be created in Fluent Support automatically.

🧪 Example Use Case

Let’s say you use a Contact Us form where users report issues. You can:

  • Automatically assign each issue to a support agent

  • Route tickets to the correct mailbox

  • Pre-fill user information to speed up support

🔍 Troubleshooting

If tickets aren’t being created:

  • Make sure the Fluent Support plugin is active.

  • Check that required fields (email, subject, message) are filled.

  • Go to AFI → Logs and review any errors related to Fluent Support.

  • Ensure the selected Mailbox and Agent exist and are active in Fluent Support.

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