Awesome Support
Awesome Support is a comprehensive helpdesk and support ticketing system for WordPress. With the AFI plugin, you can automate ticket-related events by sending data to other platforms as soon as a ticket is created—whether by a client or support agent.
Supported Trigger Points
Agent Opens a Ticket
Client Opens a Ticket
Agent Opens a Ticket
When a support agent opens a new ticket, AFI can instantly send the ticket details to your connected platform. This allows for automated follow-ups, syncing with CRMs, or tracking internal support activity.
Data sent includes:
Ticket ID
Ticket Subject
Ticket Content
Agent ID
Agent Name
Created At
Client Opens a Ticket
When a client creates a support ticket, AFI can automatically send the submitted data to your desired platform. This is useful for support automation, creating leads, logging user issues, or initiating onboarding workflows.
Data sent includes:
Ticket ID
Ticket Subject
Ticket Content
Client ID
Client Name
Created At
How to Start
Setting up your Awesome Support integration is quick and easy:
Go to the AFI menu in your WordPress admin area and click “Add New.”
From the trigger platform dropdown, select Awesome Support.
Choose one of the supported trigger points: Agent Opens a Ticket or Client Opens a Ticket.
Select the action platform you want to send data to.
Map the available ticket fields to the relevant fields in the destination platform.
Click Save and your integration is ready to go.
Desired trigger point or field not found?
If a trigger point or required field is missing, please contact us at [email protected]. We’ll look into it and add support as needed.
