How to Send Contact Form 7 Submissions to Help Scout

Help Scout is a helpdesk platform. Contact Form 7 is everywhere on WordPress. Help Scout is where your data needs to go. Here is how to connect them without Zapier or code.

Why not just use Zapier?

For connecting Contact Form 7 to helpdesk, a cloud automation service adds cost and a dependency on an external server. AFI runs on your site with no task limits.

What you will need

• A WordPress site with Contact Form 7 installed and at least one form.
• A Help Scout account.
• The Advanced Form Integration plugin (free from WordPress.org).

Connect Help Scout to AFI

Help Scout uses OAuth 2.0 for authentication. In AFI → Settings → Help Scout, click Authorize and grant access. This is a one-time step.

Setting up the integration

1. Create a new integration

Go to AFI → Add New. Name it CF7 to Help Scout.

2. Pick your trigger

Select Contact Form 7 and choose your form. Fields are detected automatically.

3. Select Help Scout as the destination

Choose Help Scout and pick Create Conversation. This creates a conversation in Help Scout.

4. Map fields

Match each Help Scout field to the corresponding Contact Form 7 field. Smart tags like {{_submission_date}} are available.

5. Add conditions if needed

Send only specific submissions based on conditional rules.

6. Save and test

Click Save Integration. Submit a test form and verify in Help Scout. Check AFI → Log if needed.

Free vs Pro

Free maps subject, body, and email with unlimited submissions. Pro adds custom field mapping. No per-submission fees.

Frequently asked questions

Do I need coding skills?

No. Everything is visual.

Will this slow down my form?

No. Data is sent asynchronously after submission.

Can I connect multiple forms?

Yes. Create as many integrations as you need.

Get started

Install Advanced Form Integration free from WordPress.org and connect Contact Form 7 to Help Scout in minutes.