FAQ — top questions
Quick answers to the questions support gets most often. Each answer links to the full page if you need more detail. How do I see what AFI tried to send?...
Author: Nasir Ahmed
Ninja Forms 51
Formidable Forms 51
Elementor Form 51
Gravity Forms 51
Happy Forms 51
weForms 51
Forminator 50
WPForms 50
What AFI doesn’t do
Some integrations and features come up regularly in support but are out of AFI’s scope. If you’re after one of these, AFI isn’t the right tool — and this page...
License, account & billing
AFI Pro is sold through Freemius. License management, payments, upgrades, downgrades, and refunds all happen via your Freemius account at users.freemius.com. This page covers the most-common ticketed situations. Site /...
Slow form submissions — Job Queue & performance
If your form takes 3-10+ seconds to submit, the bottleneck is almost always the receiver API call AFI makes synchronously. The fix is the Job Queue — AFI’s background-processing mode....
Multilingual forms (WPML / TranslatePress / Polylang)
When you translate a form for a multilingual site, each language version is technically a separate form with its own internal ID. AFI sees them as distinct forms. The rule...
Conditional Logic isn’t firing as expected
You added rules under Conditional Logic on the integration, but either nothing fires (all submissions are skipped) or everything fires (the rule is ignored). Cause 1 — Case-sensitive value mismatch...
Google Sheets integration stopped working
Google Sheets is the most-tickets-per-quarter receiver. “Stopped working” resolves to one of four root causes in 90%+ of cases. Work through them in order. Cause 1 — Re-authorize OAuth grants...
Duplicate records / records being updated
Several receivers automatically merge or update an existing record when AFI sends a matching identifier (typically email or phone). What looks like “duplicates” or “records not being created” is often...
OAuth has disconnected
Receiver platforms that use OAuth — Google Sheets, Google Calendar, Google Drive, HubSpot, Pipedrive, Constant Contact, Salesforce, the Zoho family, and others — periodically lose their authorisation. Symptoms: 401 Unauthorized...
Form or fields don’t appear in AFI’s dropdown
You go to create an integration, pick your sender plugin, and the form you just built isn’t in the dropdown — or the form is there but specific fields aren’t...