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Author: Nasir Ahmed

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May 13, 2026 Nasir Ahmed

Troubleshooting & FAQ

If an AFI integration isn’t behaving the way you expect, this section walks through the most common causes — distilled from years of support tickets. Each page is…

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May 13, 2026 Nasir Ahmed

Integration not firing

Your integration is saved, but submitting the form (or running the trigger event) doesn’t produce anything on the receiver side. Work through this checklist in order. 1 —…

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May 13, 2026 Nasir Ahmed

Fields arriving blank on the receiver

Your integration is firing — the log shows green entries — but the receiver record has blank fields, wrong values, or placeholder text instead of the real submitted…

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May 13, 2026 Nasir Ahmed

OAuth has disconnected

Receiver platforms that use OAuth — Google Sheets, Google Calendar, Google Drive, HubSpot, Pipedrive, Constant Contact, Salesforce, the Zoho family, and others — periodically lose their authorisation. Symptoms:…

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May 13, 2026 Nasir Ahmed

Duplicate records / records being updated

Several receivers automatically merge or update an existing record when AFI sends a matching identifier (typically email or phone). What looks like “duplicates” or “records not being created”…

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May 13, 2026 Nasir Ahmed

Google Sheets integration stopped working

Google Sheets is the most-tickets-per-quarter receiver. “Stopped working” resolves to one of four root causes in 90%+ of cases. Work through them in order. Cause 1 — Re-authorize…

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May 13, 2026 Nasir Ahmed

Conditional Logic isn’t firing as expected

You added rules under Conditional Logic on the integration, but either nothing fires (all submissions are skipped) or everything fires (the rule is ignored). Cause 1 — Case-sensitive…

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