How to Send Contact Form 7 Submissions to Zendesk

Zendesk is a helpdesk platform. Contact Form 7 is everywhere on WordPress. Zendesk is where your data needs to go. Here is how to connect them without Zapier or code.

Why connect directly?

Cloud automation tools like Zapier charge per task and route your data through external servers. AFI processes everything on your WordPress site. No per-submission fees, no external dependencies.

What you will need

• A WordPress site with Contact Form 7 installed and at least one form.
• A Zendesk account.
• The Advanced Form Integration plugin (free from WordPress.org).

Connect Zendesk to AFI

Zendesk uses OAuth 2.0 for authentication. In AFI → Settings → Zendesk, click Authorize and grant access. This is a one-time step.

Setting up the integration

1. Create a new integration

Go to AFI → Add New. Name it CF7 to Zendesk.

2. Pick your trigger

Select Contact Form 7 and choose your form. Fields are detected automatically.

3. Select Zendesk as the destination

Choose Zendesk and pick Create Ticket. This creates a ticket in Zendesk.

4. Map fields

Match each Zendesk field to the corresponding Contact Form 7 field. Smart tags like {{_submission_date}} are available.

5. Add conditions if needed

Send only specific submissions based on conditional rules.

6. Save and test

Click Save Integration. Submit a test form and verify in Zendesk. Check AFI → Log if needed.

Free vs Pro

Free maps subject, description, and email with unlimited submissions. Pro adds custom field mapping. No per-submission fees.

Frequently asked questions

Do I need coding skills?

No. Everything is visual.

Will this slow down my form?

No. Data is sent asynchronously after submission.

Can I connect multiple forms?

Yes. Create as many integrations as you need.

Get started

Install Advanced Form Integration free from WordPress.org and connect Contact Form 7 to Zendesk in minutes.