How to Send Email Subscribers Data to Freshdesk

Freshdesk is a helpdesk platform. If you want Email Subscribers subscriber synced to Freshdesk, you could pay for a cloud automation service. Or you could do it directly from WordPress. This is the direct route.

Why not just use Zapier?

For connecting Email Subscribers to helpdesk, a cloud automation service adds cost and a dependency on an external server. AFI runs on your site with no task limits.

What you will need

• A WordPress site with Email Subscribers installed and configured.
• A Freshdesk account.
• The Advanced Form Integration plugin (free from WordPress.org).

Connect Freshdesk to AFI

1. Log in to your Freshdesk account.
2. Go to Profile → API and copy your API Key.
3. In WordPress, go to AFI → Settings → Freshdesk.
4. Enter your domain and API Key, then click Save Changes.

Setting up the integration

1. Create a new integration

Go to AFI → Add New. Name it Email Subscribers to Freshdesk.

2. Pick your trigger

Select Email Subscribers as the form provider. AFI fires when a subscriber joins a list or confirms their subscription, giving you access to subscriber name, email, list ID, and subscription status.

3. Select Freshdesk as the destination

Choose Freshdesk from the platform dropdown and pick Create Ticket. This creates a support ticket in Freshdesk.

4. Map fields

Match each Freshdesk field on the left to the corresponding Email Subscribers field on the right. Common mappings include subscriber name, email, list ID, and subscription status. You can also use smart tags like {{_submission_date}}.

5. Add conditions if needed

Only want to send certain records? Set up a conditional rule based on any field value.

6. Save and test

Click Save Integration. Trigger a test event in Email Subscribers. Check Freshdesk to confirm the data arrived. If anything looks wrong, open AFI → Log to see the exact request and response.

Free vs Pro

The free version maps subject, description, email, and name to Freshdesk with unlimited records. Pro adds custom field mapping and priority settings. No per-record fees on any plan.

Frequently asked questions

Which Email Subscribers events trigger the integration?

AFI fires when a subscriber joins a list or confirms their subscription. This covers new submissions and relevant status changes.

Will adding this slow down my site?

No. AFI sends data to the destination after the event completes. Your site performance is not affected.

Can I send data to multiple platforms?

Yes. Create a separate integration for each destination, and every record flows to all of them simultaneously.

Get started

Install Advanced Form Integration free from WordPress.org and connect Email Subscribers to Freshdesk in minutes.