How to Send ARForms Data to Dynamics 365 Customer Service

Dynamics 365 Customer Service is a helpdesk platform. ARForms handles a form is submitted on your WordPress site. Dynamics 365 Customer Service is where that data needs to go. Here is how to connect them without Zapier or code.

Why not just use Zapier?

For connecting ARForms to helpdesk, a cloud automation service adds cost and a dependency on an external server. AFI runs on your site with no task limits.

What you will need

• A WordPress site with ARForms installed and configured.
• A Dynamics 365 Customer Service account.
• The Advanced Form Integration plugin (free from WordPress.org).

Connect Dynamics 365 Customer Service to AFI

Dynamics 365 Customer Service uses OAuth 2.0 for authentication. In AFI → Settings → Dynamics 365 Customer Service, click Authorize and grant access. This is a one-time step.

Setting up the integration

1. Create a new integration

Go to AFI → Add New. Name it ARForms to Dynamics 365 Customer Service.

2. Pick your trigger

Select ARForms as the form provider. AFI fires when a form is submitted, giving you access to submitter name, email, phone, and any custom form fields.

3. Select Dynamics 365 Customer Service as the destination

Choose Dynamics 365 Customer Service from the platform dropdown and pick Create Case. This creates a case in Dynamics 365 Customer Service.

4. Map fields

Match each Dynamics 365 Customer Service field on the left to the corresponding ARForms field on the right. Common mappings include submitter name, email, phone, and any custom form fields. You can also use smart tags like {{_submission_date}}.

5. Add conditions if needed

Only want to send certain records? Set up a conditional rule based on any field value.

6. Save and test

Click Save Integration. Trigger a test event in ARForms. Check Dynamics 365 Customer Service to confirm the data arrived. If anything looks wrong, open AFI → Log to see the exact request and response.

Free vs Pro

The free version maps title, description, and email to Dynamics 365 Customer Service with unlimited records. Pro adds custom field mapping. No per-record fees on any plan.

Frequently asked questions

Which ARForms events trigger the integration?

AFI fires when a form is submitted. This covers new submissions and relevant status changes.

Will adding this slow down my site?

No. AFI sends data to the destination after the event completes. Your site performance is not affected.

Can I send data to multiple platforms?

Yes. Create a separate integration for each destination, and every record flows to all of them simultaneously.

Get started

Install Advanced Form Integration free from WordPress.org and connect ARForms to Dynamics 365 Customer Service in minutes.