How to Send FluentCart Orders to Tawk.to

Tawk.to is a live chat platform. Order events can trigger instant notifications. Getting FluentCart order data into Tawk.to does not require external tools. Advanced Form Integration handles it natively, and this guide covers every step.

The direct approach

AFI delivers order data straight from WordPress to Tawk.to. No third-party cloud, no per-task fees, and every request is logged for troubleshooting.

What you will need

• A WordPress site with FluentCart installed and configured.
• A Tawk.to account.
• The Advanced Form Integration plugin (free from WordPress.org).

Connect Tawk.to to AFI

1. Log in to your Tawk.to account.
2. Copy your API Key and Property ID.
3. In WordPress, go to AFI → Settings → Tawk.to.
4. Enter the credentials and click Save.

Setting up the integration

1. Create a new integration

Go to AFI → Add New. Name it FluentCart to Tawk.to.

2. Pick your trigger

Select FluentCart as the form provider. AFI fires when an order is placed, giving you access to customer details, product information, and order totals.

3. Select Tawk.to as the destination

Choose Tawk.to from the platform dropdown and pick Add Property. This adds a property in Tawk.to.

4. Map fields

Match each Tawk.to field on the left to the corresponding FluentCart field on the right. Common mappings include customer name, email, product details, and order total. You can also use smart tags like {{_submission_date}}.

5. Add conditions if needed

Only want to send certain orders? Set up a conditional rule based on any field value.

6. Save and test

Click Save Integration. Place a test order in your FluentCart store. Check Tawk.to to confirm the data arrived. If anything looks wrong, open AFI → Log to see the exact request and response.

Free vs Pro

The free version maps name and email to Tawk.to with unlimited orders. Pro adds custom field mapping. No per-order fees on any plan.

Frequently asked questions

Which FluentCart events trigger the integration?

AFI fires when an order is placed. This covers new orders, customer details, and product information.

Will adding this slow down my checkout?

No. AFI sends data to the destination after the order is processed. Your customers complete checkout normally without any delay.

Can I send orders to multiple platforms?

Yes. Create a separate integration for each destination, and every order flows to all of them simultaneously.

Get started

Install Advanced Form Integration free from WordPress.org and connect FluentCart to Tawk.to in minutes.