How to Send WooCommerce Orders to Aircall

Aircall is a phone system platform. Every WooCommerce order should flow into Aircall automatically. This guide shows how to set that up in five minutes.

Skip the automation middleman

Rather than routing order data through a third-party cloud, AFI sends it directly from your WordPress server to Aircall. No task meter, no monthly bill.

What you will need

• A WordPress site with WooCommerce installed and configured.
• A Aircall account.
• The Advanced Form Integration plugin (free from WordPress.org).

Connect Aircall to AFI

1. Log in to your Aircall dashboard.
2. Go to Settings → API and copy your API ID and Token.
3. In WordPress, go to AFI → Settings → Aircall.
4. Enter the credentials and click Save.

Setting up the integration

1. Create a new integration

Go to AFI → Add New. Name it WooCommerce to Aircall.

2. Pick your trigger

Select WooCommerce as the form provider. AFI fires when an order status changes, giving you access to customer details, billing and shipping addresses, line items, totals, and payment method.

3. Select Aircall as the destination

Choose Aircall from the platform dropdown and pick Add Contact. This creates a contact in Aircall.

4. Map fields

Match each Aircall field on the left to the corresponding WooCommerce order field on the right. Common mappings include customer name, email, phone, billing address, order total, and product details. You can also use smart tags like {{_submission_date}}.

5. Add conditions if needed

Only want to send certain orders? Set up a conditional rule. For example, only sync orders above a specific total, or only completed orders.

6. Save and test

Click Save Integration. Place a test order in your WooCommerce store. Check Aircall to confirm the data arrived. If anything looks wrong, open AFI → Log to see the exact request and response.

Free vs Pro

The free version maps name, email, and phone to Aircall with unlimited orders. Pro adds custom field mapping. No per-order fees on any plan.

Frequently asked questions

Which WooCommerce events trigger the integration?

AFI fires when an order status changes (for example, pending to processing, or processing to completed). This covers new orders, successful payments, refunds, and cancellations.

Will adding this slow down my checkout?

No. AFI sends data to the destination after the order is processed. Your customers complete checkout normally without any delay.

Can I send orders to multiple platforms?

Yes. Create a separate integration for each destination, and every order flows to all of them simultaneously.

Get started

Install Advanced Form Integration free from WordPress.org and connect WooCommerce to Aircall in minutes.