How to Send FormCraft Submissions to Customer.io

Customer.io is a marketing automation platform. FormCraft makes it easy to build conversational forms, but sending data to external platforms needs an integration. AFI bridges that gap to Customer.io.

Why not just use Zapier?

For connecting FormCraft to marketing automation, a cloud automation service adds cost and a dependency on an external server. AFI runs on your site with no task limits.

What you will need

• A WordPress site with FormCraft installed and at least one form.
• A Customer.io account.
• The Advanced Form Integration plugin (free from WordPress.org).

Connect Customer.io to AFI

1. Log in to your Customer.io account.
2. Go to Settings → API Credentials and copy your Site ID and API Key.
3. In WordPress, go to AFI → Settings → Customer.io.
4. Enter the Site ID and API Key, then click Save Changes.

Setting up the integration

1. Create a new integration

Go to AFI → Add New. Name it FormCraft to Customer.io.

2. Pick your trigger

Select FormCraft as the form provider and choose the form you want to connect. AFI detects the fields automatically.

3. Select Customer.io as the destination

Choose Customer.io from the platform dropdown and pick Add Customer. This creates or updates a customer in Customer.io.

4. Map fields

Match each Customer.io field on the left to the corresponding FormCraft field on the right. You can also use smart tags like {{_submission_date}} and {{utm_source}}.

5. Add conditions if needed

Only want to send certain submissions? Set up a conditional rule based on any form field value.

6. Save and test

Click Save Integration. Fill out your FormCraft form and submit. Check Customer.io to confirm the data arrived. If anything looks wrong, open AFI → Log to see the exact request and response.

Free vs Pro

The free version maps email, name, and standard attributes to Customer.io with unlimited submissions. Pro adds custom attributes and event tracking. No per-submission fees on any plan.

Frequently asked questions

Do I need coding skills?

No. Everything is configured through a visual interface, including field mapping.

Will adding this slow down my form?

No. AFI sends data to the destination after the form submission completes. Your visitors see the normal success message without any delay.

Can I connect multiple FormCraft forms?

Yes. Create a separate integration for each form, or send one form to multiple platforms.

Get started

Install Advanced Form Integration free from WordPress.org and connect FormCraft to Customer.io in minutes.