How to Send Contact Form 7 Submissions to Dynamics 365 Customer Service

Dynamics 365 Customer Service is a helpdesk platform. Here is how to pipe Contact Form 7 submissions straight into Dynamics 365 Customer Service using Advanced Form Integration. The setup takes about five minutes and runs entirely on your own server.

Skip the automation middleman

Rather than routing data through a third-party cloud, AFI sends it directly from your WordPress server to Dynamics 365 Customer Service. No task meter, no monthly bill.

What you will need

• A WordPress site with Contact Form 7 installed and at least one form.
• A Dynamics 365 Customer Service account.
• The Advanced Form Integration plugin (free from WordPress.org).

Connect Dynamics 365 Customer Service to AFI

Dynamics 365 Customer Service uses OAuth 2.0 for authentication. In AFI → Settings → Dynamics 365 Customer Service, click Authorize and grant access. This is a one-time step.

Setting up the integration

1. Create a new integration

Go to AFI → Add New. Name it CF7 to Dynamics 365 Customer Service.

2. Pick your trigger

Select Contact Form 7 and choose your form. Fields are detected automatically.

3. Select Dynamics 365 Customer Service as the destination

Choose Dynamics 365 Customer Service and pick Create Case. This creates a case in Dynamics 365 Customer Service.

4. Map fields

Match each Dynamics 365 Customer Service field to the corresponding Contact Form 7 field. Smart tags like {{_submission_date}} are available.

5. Add conditions if needed

Send only specific submissions based on conditional rules.

6. Save and test

Click Save Integration. Submit a test form and verify in Dynamics 365 Customer Service. Check AFI → Log if needed.

Free vs Pro

Free maps title, description, and email with unlimited submissions. Pro adds custom field mapping. No per-submission fees.

Frequently asked questions

Do I need coding skills?

No. Everything is visual.

Will this slow down my form?

No. Data is sent asynchronously after submission.

Can I connect multiple forms?

Yes. Create as many integrations as you need.

Get started

Install Advanced Form Integration free from WordPress.org and connect Contact Form 7 to Dynamics 365 Customer Service in minutes.